How to permanently delete your KlikShield account and the data associated with it, and what happens to that data.
Deletion happens immediately and cannot be undone. Share or keep any agreements and receipts you need before you start.
Use this if you can no longer open the app, or if you are a customer or agent whose details a rental business recorded in KlikShield.
Email a deletion requestOr write to klikshield@klikiech.com with the subject Delete my KlikShield account and include:
We will verify your identity and complete the deletion within 30 days, and confirm by email when it is done. Phone support: +94 71 712 3790.
| Data | Result |
|---|---|
| Account and sign-in | Your email, profile, company details, logo and login are deleted. |
| Customers and agents | Names, addresses, contact numbers, licence numbers and expiry dates, ratings and notes are deleted. |
| Photos and signatures | Licence photos, face photos, vehicle, tyre, damage and bill photos, and signature images are deleted from storage. |
| Vehicles and rentals | Vehicle records, rentals, return details, recorded payments, service and document-renewal logs are deleted. |
| Signed agreements and receipts | The stored PDF copies are deleted. Copies you already shared or saved outside the app are not under our control. |
| Data on your phone | The app wipes queued uploads, saved agreements, caches, preferences and the daily reminder when you delete from the app. |
| Data | Why | Kept for |
|---|---|---|
| Crash reports and usage statistics (Firebase) | Already collected technical data, linked only to an opaque ID | Up to 90 days (crashes) and 14 months (analytics) |
| Backups | System backups kept by our cloud provider | Overwritten or expired within 35 days |
| Support emails | To handle your request and any follow-up | Up to 24 months |
| Records we must keep by law | Legal and accounting obligations (for example subscription purchase records held by Google Play) | As the law requires, then deleted |
See our full Privacy Policy for how KlikShield handles personal data, or contact us at klikshield@klikiech.com.